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The Challenge
Design a resonsive web app that lets users send and receive money to anyone, regardless of what bank they use
Context
I completed this project during my UX Immersion course with CareerFoundry, working as the sole designer and researcher for the project.
The Problem
Social 25-35 year olds need a safe and secure method of sending and receiving money between their friends and relatives, regardless of what bank they use.
As less and less people are carrying cash, and transactions are moving further into the digital realm, settling small value transactions becomes more difficult.
We will know this to be true when we see these young adults send multiple small value transactions on a weekly basis.
The Hypothesis
I hypothese that by utilising Open Banking in the UK, I could create a compelling product that helps to solve the pain points that exist in the current digital payment solutions. Users would be able to send or request money with just an email address or phone number, and the user would validate the payment with their bank, creating a simple yet secure payment journey.
Process
In order to validate my problem statement, I needed to speak to potential users of the product, and empathise with the challenges and pain points that they experience in this space.
The outcome of this stage was to create my user Personas, and generate my key user journeys; two deliverables that proved to be invaluable at focussing my design efforts and ensure that I always keep the problem space in mind when designing solutions.